Support Policy

Our goal is simple: you buy a system, you receive it fast, and you can get help when you need it.

What’s included with every purchase

  • Secure delivery: download link after payment confirmation (plus invoice/receipt PDF).
  • Order assistance: if payment was successful but status didn’t update, we verify and activate delivery.
  • Basic guidance: we can point you to the right hosting/server setup requirements for the product.

Installation & training (optional)

Many customers prefer a done-for-you setup. We can help with:

  • Server/VPS deployment
  • Database setup
  • Role/user configuration
  • Team onboarding & training

Customization (optional)

Need additional modules, reports, or workflow changes? We can scope and quote customization based on your requirements.

Support channels

  • Email and phone/WhatsApp (see Contact).
  • When contacting support, include your order ID and M‑Pesa receipt/transaction code.

Response time

We aim to respond quickly, especially for payment/delivery issues. Complex installation/customization tasks may require scheduling.

Need help right now?

Share your Order ID + receipt code and we’ll assist.

Contact support
Last updated: 2026-02-27