Refund Policy

Eligible cases

• Payment success but delivery failed: if you paid and did not receive access, we will first fix delivery immediately. If we cannot deliver, you may request a refund.
• Duplicate payment: if you paid twice for the same order, we will refund the duplicate amount or provide store credit — your choice.
• Wrong amount charged due to system error: we will correct it.

Not eligible (typical digital product cases)

• Change of mind after successful delivery/download.
• Inability to use the product due to your server/hosting limitations (we can help you choose proper hosting; installation services may be available).
• Requests after extensive access or repeated downloads beyond the allowed limit.

How to request a refund

Contact us and include:

• Order ID (e.g. #123)
• M‑Pesa transaction/receipt code
• Reason for the request

We aim to respond quickly. Approved refunds are processed back to the original payment method where possible.